We understand that even though we have carried out the installation perfectly, sometimes equipment can fail.
When this happens, it is reassuring to know that we are equipped to come and take care of the issue, and you can have peace of mind that everything is taken care of quickly, and without fuss.
Our servers monitor every system to ensure equipment is always online. We install a device with each smart home installation, that detects if something stops working, and allows for devices to be turned on, off or be restarted without ever touching a plug socket.
If there are any issues with a device then our support team are notified and can remotely reset, before you even become aware of the issue.
Whilst most issues can be solved remotely, sometimes things just need an experienced hand to take care of it in person.
We have in-house staff dedicated to the support of our installations, keeping things online 24/7.
A badly installed smart home can be infuriating for the homeowner or tenant. NVI are regularly called upon to breathe fresh life into tired, or poorly carried out home automation installations by other integrators.
Just like a car needs regular servicing, so does a smart home. Poorly maintained hardware faces a multitude of problems; making basic maintenance a headache, or shortening product shelf life. We are here to help make it right.
NV Integration offers a free site survey on all rescue and takeover projects, assessing the current issues, and giving the owner a fixed cost to make things right, or to just give things a refresh to bring the systems up to date. Our remit is to hand each system back with a clean bill of health on all fronts.